Refund policy

Returns

***Due to the current situation (COVID-19), we do not accept any returns at this time. We are sorry for the inconvenience.***

Our policy lasts 7 days. If 7 days have gone by since your package arrives, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

[K-Collab Products] 

All sales are final except when the product is sent wrong or damaged.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If items are missing or damaged, customers have to take pictures of what they have received in the original condition (All items should be visible). Otherwise, there is no way that you will receive a refund or credit. Any damaged packages must be in the original condition in order for us to proceed with the claim with carrier service. We recommend keeping the damaged package in its condition for up to 5 business days for investigation purposes. Failure to do so may result in no credit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@k-oneshop.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@k-oneshop.com and send your item to Koneshop International Inc, 940 E 12th St Suite #6 LOS ANGELES CA 90021, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you, the refund will be credited back to the gift giver in the original method of payment. In this case, it would be best to return through the gift giver. 

Shipping
To return your product, you should mail the product to Koneshop International Inc, 940 E 12th St Suite #6 LOS ANGELES CA 90021, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on the destination of delivery, please note the estimated time of delivery may vary.

If you are shipping an item over $75, we recommend that you consider using a trackable shipping service or purchasing shipping insurance. It will ensure helping you track and confirm the shipment delivery and if insured, damaged or lost packages will be covered.

Order Cancellation

If you cancel your order, there will be a cancellation fee (15% of the subtotal).

Video Recording

We are recording videos in our warehouse. If customers have missing items, we are able to check video recordings.